30 day return policy , terms and condition
Please read this policy before your purchase to ensure your rights for return. The terms and condition for the return is stated clearly on this page, by purchasing an item, you agree to these conditions.
Free shipping on most items. Some items may contain shipping fee, please discover at the checkout. All items delivered via Australia Post.
Due to the Covid-19 situation, the arrival time is unpredictable, we have communicated with Australia Post, the item delivery can take 7 days up to 12 days within Australia.
Your happiness is the most important thing for us, we would like to ensure you are satisfied with your purchase, we offer 30 day return policy for your order from the day of your purchase.
We have specially extended the time for return of items. The 30 days will start from the day of your purchase, the arrival time can take 7 days up to 12 days, we believe you may need some time to try out your purchase, if you have any issue with your purchase, please contact us immediately, we take great responsibility toward your purchase, we are more than happy to work out the best solution for you.
The circumstances that you can return your item back to us:
1. When your order is damaged in delivery. Please make sure to keep the damaged item, the damaged item image needs to be provided, so we can proceed to the return process.
2. When the item is not functioning properly as it is supposed to be on the first day of your use. For example, if you purchase the glue from us, but the glue is dry in the first time of your use, in this unusual circumstance, please contact us immediately, and provide the picture for us, so we can proceed to the the return process.
The circumstance that we DOT NOT offer return service:
1. When the order has arrive safely in good condition, and there is no functioning issue. We do not accept personal issues for a return. For example: You do not read the item description or view the product image carefully, you realize the item is not suitable for your use once you receive your item due to personal issues.
We build a trustable business, we have invested lots of time to describe the items to let you understand what you are buying. Make sure you read the item description and view the product images carefully before your purchase. If there is anything you want to know regarding the item, please feel free to contact us, so we can solve your query before your purchase.
For outside of Australia, please kindly contact us HERE to confirm shipping cost, we will respond to you in 2-6 hours.
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